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CX Files

Dec 29, 2022

It's the end of 2022. In the last few days of the year you may be away from the office taking it easy, so why not catch up with this final CX Files for 2022?

Peter Ryan talked to a group of CX experts and analysts to learn about their observations on 2022 and ideas for what to watch in 2023.

The panel included:

Rod Jones (Johannesburg, South Africa)

Owner, Rod Jones Contact Centre Consulting 


Lian Rowlands (Royal Wootton Bassett, UK)

Director of Customer Success, Conversations By Ami


Jon Yarlett (London, UK)

COO, Intelligent Sourcing


Melissa O'Brien (Boston, US)

Research and Operations Leader

HfS Research