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CX Files

May 9, 2023

Peter's recent article:


Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX innovation and diversity in the industry?

This emergency CX Files features these speakers joining Peter from his base in Montreal, QC, Canada:


Anne Bibb

Founder and CEO, Remote Evolution

Dallas, TX, USA


Lian Rowlands

Owner, Tayma Solutions 

Swindon, UK


Rod Jones

Founder, Rod Jones Contact Centre Consulting

Johannesburg, South Africa