Preview Mode Links will not work in preview mode

CX Files

Feb 8, 2024

On February 5, 2024, British contact centre company The Contact Company (TCC) was put into adminstration. Struggling to recover from a cyber attack in 2022, the previously successful company found itself in the red.

On February 7, 2024, the UK media - starting with the Liverpool Echo - explained that the assets and business of TCC had all been sold to the British work-from-home specialist Sensée by the finance company FRP Advisory - the company called in to save the business.

Mark Hillary spoke to Steve Mosser, the group CEO at Sensée and Asif Hamid, CEO at TCC on a call together in Liverpool just after concluding the deal and even before a press release had been released - the press release went out on Feb 8.

This CX Files is a recording of that call - immediate reaction to the deal from both CEOs.