Jun 25, 2026
Donald Berryman is the Founder & Managing Director at ProfectusCX. He is based in Florida, USA.
Don writes a LinkedIn newsletter called The CX Advisor Perspective. He recently published several newsletters focused on how the enterprise to BPO relationship needs to develop - to bridge new AI technology use and also to...
Jun 18, 2026
Lara Klick is the Founder and President of Klick Advisors LLC. She is based in Tampa Bay, Florida, USA.
Klick Advisors is a trust-centered consulting practice that helps healthcare leaders and teams navigate high-stakes moments with clarity, empathy, and courage.
Lara heard our episode from March where Melanie Disse...
Jun 11, 2026
The BPO Industry Isn't Dying. But It May Need to Reinvent Itself Faster Than Anyone Expected.
Yuma AI CEO Guillaume Luccisano argues that customer experience providers must evolve from labor arbitrage specialists into AI orchestrators and systems integrators—or risk becoming irrelevant.
For years, critics of the...
Jun 4, 2026
David Rickard is a partner at Everest Group. He is based in the UK.
David recently visited Ethiopia for the Elevate Africa event. In this conversation with Peter Ryan David gives his take on Ethiopia and Africa more generally for CX and BPO.