Apr 30, 2026
Nathan Muniz is the founder and owner of 247Secretary.com. The business is based in Florida, USA, but has contact center operations in the Philippines.
Nathan talked to Mark Hillary from the floor of his contact center on his approach to telling the world about his business.
He walks the floor and talks to real people...
Apr 23, 2026
Gary Slade is the Chief Commerical Officer at TP EMEA. He has many years of BPO and CX experience and he previously led the UK/Ireland operation at TP as CEO.
In this conversation with Mark Hillary, Gary is talking about BPO stability and how this is becoming an important new measurement that companies need to focus on....
Apr 9, 2026
Chris Chance is the Senior Vice President for East Africa at CCI Global. He is based between Kenya, Rwanda, and Ethiopia. CCI Global is headquartered in the UAR, but has extensive operations across Africa - they aim to be the largest and most respected BPO in Africa through a combination of offering innovative services...
Apr 2, 2026
Steve Sullivan is the founder of Channel Doctors. He is based in Bournemouth in the UK.
Channel Doctors is a specialist advisory company focused on CX, contact centers, and especially issues such as data protection and GDPR.
Peter Ryan called Steve after seeing a LinkedIn post on managing customer rage. Are customers...