Jan 29, 2026
Last November, Leigh Hopwood, CEO of the CCMA (Contact Centre Management Association), was on the CX Files talking about the 25th anniversary of the European Contact Center and Customer Service Awards (ECCCSAs).
https://cxfiles.libsyn.com/cxfiles/leigh-hopwood-ccma-25-years-of-the-ecccsas
At those awards on November...
Jan 22, 2026
This special live episode was recorded on January 21, 2026 live in London, UK. This is the 400th episode of the podcast.
Lian Rowlands quizzed Peter and Mark about the origin of CX Files and what they plan for the future of the podcast...
Thanks to everyone who attended the live event in London last night - it was great...