Jul 16, 2026
Jessica Pleffken is the founder and CEO of Pleffken & Marvulle Marketing. Ana Marvulle is co-founder and managing partner. Jessica and Ana both have a long history working inside CX and BPO companies and now their specialist marketing company advises companies working in the CX environment. Both Jessica and Ana...
Jul 9, 2026
Peter Ryan speaks with Tugs Smith and Adrian Smith, co-founders of ATAC Global CX in Oshawa, Ontario, about the launch of the Certified Remote Service Agent certification. The discussion explores why remote contact center work now needs a trusted global standard, how agents can prove they are ready to handle...
Jul 2, 2026
Your contact center may be one of the most valuable targets in the enterprise supply chain.
Peter Ryan speaks with Muhammad Yahya Patel, Cybersecurity Advisor at Huntress, about why cybersecurity has become a critical issue for CX leaders, contact centers, and BPO providers. He is based in Blackburn in the UK.
Muhammad...
Jun 25, 2026
Donald Berryman is the Founder & Managing Director at ProfectusCX. He is based in Florida, USA.
Don writes a LinkedIn newsletter called The CX Advisor Perspective. He recently published several newsletters focused on how the enterprise to BPO relationship needs to develop - to bridge new AI technology use and also to...
Jun 18, 2026
Lara Klick is the Founder and President of Klick Advisors LLC. She is based in Tampa Bay, Florida, USA.
Klick Advisors is a trust-centered consulting practice that helps healthcare leaders and teams navigate high-stakes moments with clarity, empathy, and courage.
Lara heard our episode from March where Melanie Disse...