Mar 5, 2026
Michel Stevens is Course Director at the CXM Academy. He is also a managing partner at goCX. He is based in Antwerp, Belbium.
The CXM Academy aims to build training for the real world - interactive and culturally relevant.
In this conversation with Peter Ryan, Michel talks about CX events. Why are so many of them so...
Feb 26, 2026
Roger Barlow is Director of LATAM Translations. He is based in São Paulo, Brazil.
Roger is British and has lived in Brazil since 1998. Since 2001 he has focused on helping Brazilian companies engage with a global audience. This involves a significant amount of translation from and to Portuguese.
Multilingual CX is a...
Feb 19, 2026
Michael Gray is the Chief Strategy and Marketing Officer at Spacial Working. He is based in London, UK.
Spacial Working is focused on helping companies to create a flexible work environment that embraces both working from home and working in offices. The aim is to create a flexible arrangement that works well for the...
Feb 12, 2026
Jacqui Turner founded the Turner Corner Leadership Academy. She is based at Great Malvern, which is close to Stratford-Upon-Avon in the UK.
The academy is focused on customer service training, leadership programmes and coaching interventions. Training followed by coaching with Jacqui's team has been proven to make...
Feb 5, 2026
Rob Joubert is the founder and CEO of Boomerang BPO. He is based in Cape Town, South Africa.
2025 was the 20th anniversary year for Boomerang, so at the end of the year Peter Ryan called Rob to talk about BPO and CX trends and what it takes to build a successful BPO operation from the ground up.
20 years into the...