Aug 28, 2025
This is the final Covid flashback where CX Files has looked back at the early days of the 2020 pandemic throughout August 2025.
This interview was originally broadcast on May 15, 2020 - about a month into the pandemic and lockdowns.
At the time Kathy Juve was the EVP, Customer Experience Technology & Insights Division,...
Aug 21, 2025
SUMMER SPECIAL - COVID FLASHBACK
Covid-19 was five long years ago. In a series of short summer specials, CX Files is bringing you some memories of what was going on at a very chaotic time for the industry. During the early days of the pandemic, CX Files went from weekly to daily and captured many important observations...
Aug 14, 2025
SUMMER SPECIAL - COVID FLASHBACK
Covid-19 was five long years ago. In a series of short summer specials, CX Files is bringing you some memories of what was going on at a very chaotic time for the industry. During the early days of the pandemic, CX Files went from weekly to daily and captured many important observations...
Aug 7, 2025
Dave D'Arcy is the founder of Laughing Leadership. He is based in Tring, close to London in the UK.
Laughing Leadership was created to guide business leaders to build the environment to nurture and develop happy engaged employees. The solution is not in bean bags, slides, fruit on Friday or free tea and coffee. It is in...