Jul 31, 2025
Amanda Quinn is the Founder and Principal of Quinn Growth Advisors.
She is based in Raleigh, North Carolina, USA.
In this conversation with Peter Ryan, Amanda talks about her work advising BPOs on how to build growth and develop a sales pipeline. Amanda advises focusing on deep expertise and specialization, rather than...
Jul 24, 2025
Mike Ortegon is a customer solutions director at Yoummday. He is an American based in London and he has a focus on the global travel industry - with a long track record of leadership roles in travel companies.
Mark Hillary called Mike to talk about travel. How has it recovered since the pandemic? What trends are travel...
Jul 17, 2025
Jon Florence is the SVP of Industry Solutions at Xima Software. He is based in South Jordan, Utah.
Xima is a contact center software company that is focused on AI solutions.
Peter Ryan called Jon to discuss AI in CX. Beyond the hype, how can companies managing their own CX and BPOs all benefit from the use of AI in the...
Jul 10, 2025
Thomas Oronti is the CEO at Advensus. He is based in Santo Domingo, Dominican Republic.
The CX Files has explored many different nearshore options in the Caribbean region, but has never explored the Dominican Republic before and yet this location has the advantage of being able to easily offer customer support in...
Jul 3, 2025
PANEL: In Face of Stagnating Favorability Ratings, What’s Next for South African Offshore CX?
When Ryan Strategic Advisory published the most favorable offshore location study last May, South Africa had dropped to third position, compared to more recently topping the poll.
This survey features feedback from over 800...