Jun 26, 2025
Pete Jones is the founder and CEO of Grypp. He is based in the UK between London and Birmingham.
Grypp is a visual platform that aims to help contact centers and the agents working within them see what their customers can see.
This can be a transformative technology for many support environments and it is low cost and...
Jun 19, 2025
Nicola Collister and Jerry Briggs talk to Peter Ryan about AI in CX
We have talked many times on this podcast about AI and the hype aound what it can do for CX designers and managers. But what can it really do? We are being flooded with AI-themed ideas on LinkedIn daily, but it is also clear that many AI projects are...
Jun 12, 2025
Owen Campbell is the operations director at Kura. He is based in Glasgow, Scotland.
Kura is a BPO based in the UK, but also with operations in South Africa. They have a number of clients from various regulated industries and Owen talked to Mark Hillary about the differences between a client that has complete control...
Jun 5, 2025
David Neale is the Founder and CEO of GBPO Solutions. He is based in the UK.
David has experience as a buyer of BPO services and as a representative of BPOs. With this insight he decided that one of the missing ingredients in the BPO sales process is transparency - how does anyone know that what a BPO says about their...