Mar 27, 2025
Dave Rumble is Director and Executive Chair of the Maistro Group. Maistro has long been a specialist in helping companies with RFPs and vendor selection. The Maistro platform helps companies to make better sourcing decisons adn their database has very prescise details on thousands of suppliers.
Maistro recently...
Mar 20, 2025
Peter Ryan recently attended the CCW Berlin show in Germany. He talked to a lot of people at the show and recorded a conversation with a couple of the CCW stars for their views on BPO in 2025 and what to look out for based on the show in Berlin...
This episode featured Peter talking to:
Sherif Kamel
Poland GM @ Raya...
Mar 17, 2025
Mark and Peter take a diversion from the usual CX discussion to talk about LinkedIn. Why is it filled with garbage today and what can be done about it? Is there a way back for Microsoft to restore the function of the business networking tool?
Mar 13, 2025
Last Saturday was International Women's Day 2025.
To mark the occasion, Peter Ryan reached out to three leading women working in CX in three different global locations. Listen to his discussion with them about the challenges and opportunities for women in CX in 2025...
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Samar ElShafie - Egypt
Head of Commerical...
Mar 6, 2025
Sergei Levteev is the Chairman and CEO of IBA Group. He is based in Prague in Czechia.
IBA Group is a technology company with deep experience building and supporting IT infrastructure. They have managed cloud systems, AI, RPA, and are even supporting old mainframe tech.
Mark Hillary called Sergei to talk about the IT...