Oct 31, 2024
Tanya Scotece is also known as 'Dr T.' She is a Professor and Program Coordinator at Miami Dade College focused on funeral service education. Tanya is also a senior placement specialist with Sunshine Senior Placement, helping familes find an assisted living facility for their loved ones.
Tanya is a licensed funeral...
Oct 24, 2024
Almost everyone in the CX environment knows about B2B sales. BPO companies need to sell to clients. CX software companies need to sell to customer service teams or BPOs. Most people in this industry are working for specialist companies selling services to another company.
Mark Hillary has just written a book about this...
Oct 17, 2024
Neal Topf is the founder and President of Callzilla. He is based in Miami, Florida.
Callzilla is a CX specialist based in the US, but also with delivery centers in Colombia and South Africa.
Peter Ryan called Neal for a conversation about corporate culture - in particular culture inside the BPO environment....
Oct 10, 2024
Peter has recently been touring Asia, including some time meeting CX and BPO experts in the Philippines. Mark called Peter in Tokyo to talk about his recent time in the Philippines. What is going on in CX over there right now and do they need to reinvent their approach to communications and promoting what they...
Oct 3, 2024
The CX Alliance is a brand new CX trade association launched in September 2024 in the UK. It is being launched by Karen Howard, MD of The Retail Bulletin (TRB) and the partnership director of the CXA is Isobel Rogers. They aim to publish information, research, and host events all focused on various aspects of CX.
Mark...