Sep 26, 2024
Graham Brown is the SVP EMEA Sales for Alorica. He is based at Leicester in the UK.
In some parts of the world, like Europe, brands need to offer a customer experience in many different languages. For major languages this is not a problem. It's relatively easy to find French and English speakers, but some languages can...
Sep 19, 2024
This week we have two guests rather than the usual one!
Chris Gillen is the CEO of A Closer Look. He is based just outside Atlanta, Georgia. Stephen Loynd is the founder and Principal Analyst at TrendzOwl. He is based in Virginia, just across the Potomac from Washington DC.
Both of these leading thinkers have spoken...
Sep 12, 2024
Michael Clark is the founder of CXTT Consulting. He is based in Sydney, Australia. Michael has been recognised in 2023 in the Top 100 Contact Centre Influencers in APAC, and in 2022 as a Top 50 Small Business Leader.
Peter Ryan called Michael to talk technology and the tech stack required to make modern CX processes...