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CX Files

Dec 30, 2020

In this final 2020 episode of CX Files, we brought together some leading CX experts and analysts to look at the key trends in 2020 and what might happen in 2021. Featuring:

Marianne Rutz, founder of Rutz Consulting


Stephen Loynd, founder...

Dec 23, 2020

Jonas Dahlberg is the CEO and President of Transcom. He is based in Stockholm, Sweden.

Transcom has a team of over 26,000 people working across 22 countries using 33 languages. Jonas likes to say that they are big enough to really matter, but small enough to still listen to their clients.

In this episode Jonas talks...

Dec 18, 2020

Robèrt van Diem is the Senior VP of Operations at 5CA, He is based in the Netherlands.

Robèrt has a long history leading operations at companies including Xerox and Conduent before his present role at 5CA.

5CA is an almost exclusively work from home company so in this episode we explore how remote-first really works...

Dec 11, 2020

Ian Sanders has had a long career in events and ticketing, most recently as the Senior Commercial Director at Ticketmaster in the UK. Ian is based in Manchester.

In this episode, Peter Ryan talks to Ian about how events companies can build close customer relationships and what may happen to the industry in a post-covid...

Dec 4, 2020

Paula Kennedy-Garcia is VP of Strategic Projects and Corporate Strategy at Concentrix. She leads the Concentrix Gig platform - Solv.

In this episode, Paula gives an update on Solv, WFH, GigCX more generally, and what she is planning for 2021.