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CX Files

Jun 28, 2019

Ved Sen is a Digital Evangelist at Tata Consultancy Services (TCS). He is focused on digital strategy, acceleration and innovation and from his base in London he advises TCS clients on how to utilise new innovations, platforms, and business models.

Ved is also the author of a book titled Doing Digital, Connect, Quantify, Optimise - a guide to digital innovation and strategy for non-technical managers.

In the podcast we talk about the way that digital technologies are changing how companies interact with their customers and how managers can explore new innovations without affecting their day-to-day responsibilities. Ved also talks about some of the digital innovations we need to watch for over the next year.