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CX Files

Aug 12, 2021

Tom Doran is the Head of Remote Working at health insurance company Bupa. He is based in Manchester.

Bupa was founded in the UK in 1947, but has been expanding overseas since the 1970s and is now a global company with over 31 million customers.

Tom was managing WFH CX long before the pandemic and had to help the rest of the company move home in March 2020 so in the podcast he talks abut WFH strategy before, during, and after Covid.