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CX Files

Oct 26, 2018

Thomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with proven track record of leading multi-national teams and business programs in the Service and Commerce industries.

In this episode, Thomas and I are talking about the length of customer service interactions - from 2 minutes to 40 years... NOTE: Thomas is speaking on this podcast in a personal capacity and not representing a view from Google on CX strategy.