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CX Files

Nov 1, 2019

Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed the digital transformation practice at Frost and Sullivan.

In this episode, Stephen introduces TrendzOwl and explores the Fourth Industrial Revolution - how is technology changing society and forcing brands to rethink how they manage the customer experience? How can executives stay ahead of the competition when the rules of competition are being changed at such a pace?