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CX Files

Jan 12, 2023

Stephanie Todd is based in Minneapolis, Minnesota. She is the founder and CEO of advisory firm Soul CX and has a history managing travel and airline customer service processes.

After his own travel nightmares over the holiday season, Peter Ryan called Stephanie to ask about the problems airlines are facing at present. How do they recover from the pandemic disruption and rebuild customer loyalty - right now the news is filled with one travel meltdown after another... how can CX help airlines out of this?

Did Peter ever get his luggage back?