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CX Files

Mar 19, 2021

Rob van Herpen is the Regional Vice President for North America at 5CA. He is based in North California.

5CA has a two-decade history of work-from-home (WFH) CX and Rob was here on CX Files a year ago helping companies quickly move to WFH in the early stages of the pandemic.

Now he is back and talking more strategically about how WFH will evolve, embracing hiring from anywhere and 'fans of brands.'