Peter Ryan,Principal, Ryan Strategic Advisory (Montreal, Canada) and Mark
Hillary, CEO of Carnaby Content (São Paulo, Brazil) explore some of
the big picture CX issues for 2022.
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.