Mar 31, 2020
Pedro Lozano is the EMEA CEO of Sitel Group. Sitel has over 80,000 in their team across the world. Like other CX specialists they are currently in a race to move contact center agents into a work from home environment. In the podcast, Pedro talks about the immediate plans for Sitel, how he is advising clients, and what he sees as the new normal in 2021.