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CX Files

Apr 21, 2022

Paul O'Hara is EVP of Business Development at Teleperformance EMEA. He is based in the Newcastle area of the UK.

Paul is on a mission to demonstrate the true value of great CX partnerships. Good CX can create value AND revenue and should not be seen as a cost to a business - if you design CX effectively then it can not only lead to happy customers, it can create more profit!

Paul talked to Mark Hillary about a recent blog he wrote on this subject and how CX can be seen as more strategic than just contact center processes.