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CX Files

Jan 11, 2024

Every analyst and journalist is saying that AI will be important in 2024. It's obvious... but what are the less obvious predictions we can make for CX trends in the new year?

CX Files host Peter Ryan (Canada) hosted a discussion focused on CX in 2024 featuring:

Mark Hillary 

CX Files co-host (Brazil)

Lian Rowlands

Principal Consultant, Tayma Solutions (UK)

Stephen Loynd

Founder and Principal Analyst, TrendzOwl (USA)