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CX Files

May 7, 2021

Miya Knights is the Director and publisher of Retail Technology, possibly the first dedicated retail technology trade journal in the UK. She is based in Brighton, in the UK.

Miya is also the global content strategist for Poq, a platform that enables retailers to build apps extremely quickly and she has written several books about the retail industry including one on omnichannel and one focused entirely on Amazon.

In this episode we discuss the future for retail in the new normal.