Preview Mode Links will not work in preview mode

CX Files

May 27, 2021

Michele Rowan is president of the WFH Alliance, an industry forum that organizes workshops, events and toolkits all focused on helping companies implement WFH programs. Michele is based in Dallas, Texas.

Michele has a background leading the customer contact team at Hilton Hotels and overseeing their own move into WFH agents.

In this episode we look beyond the pandemic to a business world where WFH is normalized.