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CX Files

Jul 24, 2020

Merijn te Booij spent the past 4 years as the CMO of Genesys. Since last month he has been the EVP and GM for Employee Engagement. Genesys offers contact centre technology solutions from cloud to chatbots to personalisation with AI. The company is based in California, but has a presence in over 100 countries.

In the podcast, Merijn talks about the evolution of WFH, the tech needed to get it right, new metrics, and how to engage with blended CX solutions.