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CX Files

Nov 8, 2019

Julian Burnett is Vice President of Global Markets in the Distribution Sector at IBM. He is an expert on the retail industry with senior experience in several retailers. Before IBM he was the CIO at House of Fraser, the CTO at John Lewis, and the CTO and Sainsbury's… 

In the podcast, he talks about subscriptions, budget retail, Amazon, and the future for retail CX.