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CX Files

Nov 30, 2018

Jim Farnsworth is a legend in the world of CX. Based in Denver, he is EVP and GM at SYKES, heading up their SykesHOME virtual contact centre solution.

Jim has been a senior executive at several of the most important global CX specialists and he even built in own company in this business - and sold it.

In this interview we focused on contact centres with agents working from home.