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CX Files

May 8, 2020

Jerry Leisure is the CEO and founder of Officium Labs, based in Silicon Valley, California.

Officium Labs has created a CX Marketplace that blends traditional BPO operators as partners with independent gig workers allowing them to offer a highly flexible CX service that has elements of the gig economy with more traditional CX.

Jerry has been closely linked to the games industry so in this interview we focus on exploring how the CX marketplace works, how gaming companies are calculating the ROI of their CX spend, and how Jerry thinks CX will look in the new normal after covid-19.