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CX Files


Feb 28, 2020

Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company focuses exclusively on helping companies develop customer-focused cultures. Jeff is based in San Diego, CA.

In this episode Jeff talks about metrics, building great relationships and the one big mistake behind every failed CX strategy.

 

https://www.toistersolutions.com/

https://www.linkedin.com/in/jefftoister/

https://www.linkedin.com/learning/instructors/jeff-toister