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CX Files

Oct 28, 2021

Hailey Corr is a senior marketing manager at Vistio. She is based in Puerta Vallarta in Mexico. Vistio's software helps agents inside contact centers deliver a better customer experience by guiding them automatically to the information the customer needs. 

This is real-time automation and in this episode Hailey talks about how automation can be used to dramatically improve CX - where does it work and where does it need more thought?