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CX Files

Jun 8, 2023

Last week, both Peter and Mark were at the CxO Glasgow conference in Scotland. Peter was one of the event organisers. Mark featured on a panel exploring the future of CX with Stephen Loynd, the founder and principal analyst at TrendzOwl.

Once Mark was back home in São Paulo, he called Stephen at his base in Virginia, just outside Washington DC, to talk about the various discussions that took place in Scotland last week.