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CX Files

Jun 12, 2020

Brian Pritchard is the founder and CEO of LiveXChange Corporation, based in Toronto, Canada. His company offers a virtual contact centre solution - including agents.

Brian believes that the New Normal is about more than just working from home - it also demands greater flexibility and new ways of working. The 9-5 in an office is dead.

In the podcast be explains how LiveXchange handled the crisis and actually grew their business during the past few months.