Annelien Marcus is director and recruitment manager at Clarion
People, based in London. In this episode she talks about the
changing nature of CX recruitment and the skills needed to be
a modern CX professional.
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.