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CX Files

Apr 30, 2020

Alistair Niederer is the North America CEO of Ember Group, based in Toronto. He has a long track record in CX having previously been CEO at Praxidia and almost 6 years as CEO at Teleperformance UK and South Africa.

Alistair recently published a blog talking of a third wave of customer service and how working from home will be the new normal. In this episode he talks about the path to a new normal for customer service.