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CX Files

Aug 2, 2019

Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute resolution organisation in the UK. Egeria Insights is focused on helping companies understand how to manage customer conflict and even predict it.


In the podcast, Alistair explains the importance of managing customer conflict well and how complaining customers can actually be turned into fans.