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CX Files

Jun 10, 2021

Alex Mead has a long track record in CX director roles in various brands. He is presently based in Bahrain and is the Executive Director of Customer Service Experience for a new Middle East startup that is still in stealth mode - brand to be revealed in a few months.

Alex has been vocal about the sheer number of lists of top 50 or top 100 CX gurus so the CX Files contacted him to find out if there is a better way for us to all judge who are the real experts in CX?