Dec 31, 2025
Happy New Year for 2026 from Peter and Mark at the CX Files podcast. We asked our listeners to send some thoughts about 2025 and the year ahead...
If you listen to this episode you will hear messages from the Netherlands, Philippines, UK, South Africa, Australia, Canada, and Brazil... that's North America, South...
Dec 11, 2025
CX Files Episode 400 Live in London – January 21, 2026
Join Mark Hillary and Peter Ryan, co-hosts of the CX Files podcast, for a special live networking event in London as they celebrate the...
Dec 4, 2025
In this special episode of the CX Files, we are looking to the end of 2025 and into 2026.
Peter Ryan called Paul Smith and David Rickard - two expert advisers on CX and BPO - to talk about what just happened in 2025 and their top predictions for CX in 2026.
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Paul Smith
Principal Consultant, Quinn Growth...