Sep 25, 2025
Kwame Agyei is the founder and CEO of Appoynt. He is based in London, UK with operations in Ghana.
In this conversation with Peter Ryan, Kwame tells the story of how and why he founded Appoynt during the Covid pandemic and the opportunity for more businesses to work with partners in Ghana.
Sep 18, 2025
Enea Dervishi is the Operations Director at Simetrix Solutions. He is based in Durres, Albania.
Last month, Enea published an article in Customer Think titled "From Beaches To Business: Is Albania's BPO Wave About To Break?"
The article kicked off a fevered discussion on LinkedIn because it did not focus on the usual...
Sep 16, 2025
In this special episode of the CX Files, Peter and Mark join with David Rumble, Rod Jones, and Traci Freeman to remember how the late Gareth Pritchard influenced and helped to shape the BPO/CX/GBS industry in South Africa.
We discussed how Gareth was instrumental in making South Africa a leading location for this...
Sep 11, 2025
David Powers is the VP of CX at Rooter Hero. He is based in Los Angeles, CA.
David is also a published author and the host of the CX Riot Radio podcast.
This conversation between Mark Hillary and David came about because of a recent CX Riot Radio epsisode titled 'The Three-Faced AI God' where David talked about his...
Sep 4, 2025
Cheryl Paarwater is the Managing Director at Enerlytics & Call Lab BPO. She is based in Cape Town, South Africa.
Cheryl has championed CX in South Africa for many years and is a board member of BPESA - the trade promotion agency for business process service companies in South Africa.
In this conversation with Peter...