Jan 30, 2025
Gregorio Uglioni is an Associate Partner at Forward. He is based in Zurich, Switzerland.
Greg is focused on business transformation and service excellence. He is an outspoken commentator on LinkedIn about the CX and BPO industry in general and his online commentary led to Peter calling him for a conversation.
Greg also...
Jan 23, 2025
Joel Walker is the Co-Founder and Managing Director Platform Services of The Knowledge Group (tkg). He is based in Luxembourg.
Last year Peter saw the tkg vendor selection system, which has details of millions of FTEs working in BPO and CX services globally. The system can help companies find the right supplier based on...
Jan 20, 2025
BONUS EPISODE: CX Transformation in 2025
At the start of 2025, Mark Hillary from CX Files joined Chris Hague from Yoummday and Lian Rowlands from Tayma Solutions to talk about CX trends in 2025.
This discussion was hosted by Yoummday and focused on some of the trends detailed in their CX Report 2025: “Transforming...
Jan 16, 2025
Veronica Richards is the COO at CALLS Contact Center and VP at WW CALLS Canada. She is based in Burlington, Ontario, Canada.
Veronica is also the marketing director of the Mexico Business Club in Toronto.
Veronica is originally from Mexico and now works with Mexico from her base in Canada so Peter called her to ask...
Jan 9, 2025
Neville Samuels is the CEO of Virtual Staff 365. He is based in Melbourne, Australia.
Virtual Staff 365 offers a virtual staffing service that includes CX. In this discussion with Peter Ryan, Neville explores how virtual staffing can help to create a flexible CX environment that can work for in-house teams or BPOs.