Apr 17, 2025
Phil Kitchen is the Founder & Managing Director of Customer Contact Panel. He is based in Sheffield, UK.
He recently attended the Outsource 2 Jamaica conference in Montego Bay, Jamaica. Peter Ryan caught up with him to discuss what Jamaica is offering to potential clients in locations such as the UK - outside their more...
Apr 10, 2025
Juan Caire is Co-Founder and CEO of Alliance BPO Services, based in Hermosillo, Sonora, Mexico.
Jim Farnsworth is the CEO and Founder of Octayne Ventures, based in Denver, Colorado.
Peter recently visited Hermosillo and talked to Juan and Jim about the potential for growth in the BPO industry and the importance of value...
Apr 3, 2025
Chris Dumpleton is the Chief Sales Officer at Limitless Technology. He is based in London, UK.
Limtless is a GigCX platform that offers a connection to freelance customer service agents to brands - replacing the need for a more traditional customer service contact center as all the agents work from home, choosing their...
Mar 27, 2025
Dave Rumble is Director and Executive Chair of the Maistro Group. Maistro has long been a specialist in helping companies with RFPs and vendor selection. The Maistro platform helps companies to make better sourcing decisons adn their database has very prescise details on thousands of suppliers.
Maistro recently...
Mar 20, 2025
Peter Ryan recently attended the CCW Berlin show in Germany. He talked to a lot of people at the show and recorded a conversation with a couple of the CCW stars for their views on BPO in 2025 and what to look out for based on the show in Berlin...
This episode featured Peter talking to:
Sherif Kamel
Poland GM @ Raya...