Dec 19, 2024
Mark Lowe is an expert in business risk and security. He is based in Genoa, Italy. Mark is a
Dec 12, 2024
Katrin Langley is a CX expert with experience throughout her career at several major BPO companies. She is based in Tampa, Florida.
Peter Ryan called Katrin to talk about first-time outsourcing. Most companies still handle their customer service processes in-house, even as it has become more and more complex in recent...
Dec 5, 2024
Jose Paz is the founder and CEO of Startups BPO. He is based in Tegucigalpa, Honduras.
Jose has been living and breathing BPO recruitment for many years. In this conversation with Peter Ryan he explores CX recruitment trends in Honduras and the wider nearshore US area.
What are agents expecting when they apply for CX...