Aug 15, 2024
Once you are into CX, you never leave... this summarises how Martin Anderson explains the journey he has taken over the past 21 years building the Lemon Contact Centre near to Durham in the north-east of the UK.
Peter Ryan talks to Martin about the entrepreneurial nature of BPO and CX, how he got started, and how he...
Aug 8, 2024
Jonas Berggren is the Head of Global Accounts EMEA at Transcom. He is also a member of the Transcom EMEA management team. He is based in Stockholm, Sweden.
Jonas has a long history designing customer experience processes, but he is also well known as an innovative thought leader. He publishes a popular LinkedIn...
Aug 1, 2024
Leo Lopez is the co-founder and principal consultant at Calltastic, an advisory firm focused on helping startups and small businesses. He is based in Los Angeles, California.
Leo has over 30 years experience in contact center operations and he is now using this expertise to help startups improve their customer service...