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CX Files

May 30, 2024

Michael Morrison is the Chief Revenue Officer at NCRI Inc. He is based in Toronto, Canada. Peter called Michael to talk about CX and BPO in Canada and how Canada has played a dual role as a nearshore BPO destination for the US as well as being an important market for customer service itself... come and listen to a...

May 22, 2024


May 16, 2024

Seandette Wiltshire is the founder and director of strategy and operations at The Contact Hub. She is based in Christ Church, Barbados.

The Contact Hub offers contact center and marketing services to companies in Barbados - and beyond. In this conversation with Peter Ryan, Seandette talks about creating a new BPO in...

May 9, 2024

Steve Mosser is the Group CEO & Chief Innovations Officer at Sensée. He is based in London, UK. 

Sensée is a work-from-home specialist, but has recently purhased The Contact Company, in Liverpool UK. This more or less doubled their size, but means they now offer both contact center and WFH options.

In this...

May 2, 2024

CXOutsourcers 2024 took place on May 1/2 in Atlanta, GA.

Both Mark Hillary and Peter Ryan were at the event. Mark talked to some of the speakers and delegates about their thoughts on what they experienced and learned from the event.

This podcast features:

Stephen Loynd, Founder and Principal at TrendzOwl