Dec 29, 2022
It's the end of 2022. In the last few days of the year you may be away from the office taking it easy, so why not catch up with this final CX Files for 2022?
Peter Ryan talked to a group of CX experts and analysts to learn about their observations on 2022 and ideas for what to watch in 2023.
The panel included:
Rod...
Dec 22, 2022
There is no guest this week because your hosts Mark Hillary and Peter Ryan decided to talk about their own CX highlights from 2022 as well as their favourite interviews from the CX Files this year. CX Files delivers 52 episodes every single year. It's like Bob Dylan's "never ending tour." We deliver a new episode every...
Dec 15, 2022
CX Files is not the only CX podcast out there! You probably know that already, but in this episode we have invited other CX podcasting peers to join us in taking a look back at the highlights of 2022 and forward into the expected CX trends coming in 2023...
Peter Ryan leads the discussion and this episode...
Dec 8, 2022
Steve Mosser is the Group CEO and Head of Innovation at Sensée. He is based in London, UK.
Sensée is a homeworking specialist. They design customer service and CX solutions using 100% WFH teams - and have done so for around two decades. When the pandemic arrived Sensée already had all their people at home anyway -...
Dec 1, 2022
Everyone is familiar with South Africa as a CX destination. Maybe you have also worked with Egypt and a few others too, but Martin Roe, the CEO of CCI Global, is on a mission to build far greater customer service capabilities in many other African nations. Martin is a Brit based in Dubai and Peter Ryan called him to...