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CX Files

Aug 11, 2022

Claas van Delden is the Chief Growth Officer of Yoummday. He is based in Munich, Germany.

Yoummday is a highly flexible work-from-home CX specialist that has recently purchased Icon, the Prague-based BPO. In this episode, Peter Ryan asks Claas about flexible BPO in Europe and what the acquisition means for Yoummday and...

Aug 4, 2022

Cheryl Paarwater is Managing Director at Enerlytics & Call Lab BPO. She is based in Cape Town, South Africa.

In this conversation with Peter Ryan, Cheryl talks about the ongoing entrepreneurial nature of BPO and how CX is supporting career development in South Africa.

Jul 28, 2022

Andrew Hall is the Chief Commerical Officer at Quantanite. He is based in Milton Keynes, in the UK.

In this interview he talks to Mark Hillary about some of the challenges and opportunities associated with content moderation and how many companies may now be taking a fresh look at offshore outsourcing to locations such...

Jul 22, 2022

Tony Won has a long career as a leading player support specialist in the gaming industry. Previously he was the head of player support at Riot Games and Epic Games - responsible for supporting titles such as Fortnite. He is usually based in Austin, Texas, but joined the CX Files from sabbbatical leave in...

Jul 14, 2022

Hemant Puthli is MD and Partner at Neo Group. He is based in Mumbai, India.

Neo Group recently conducted a detailed study of business service and IT companies to determine which are really adopting a robust ESG strategy and which are just "greenwashing" their credentials. In this interview Hemant talks in detail about...