It's CX Files featuring your host, Mark Hillary. This podcast
will feature the best thinkers and leaders in Customer Experience
(CX) globally. There are no ads, just great content, so subscribe
About the Podcast
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today.