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CX Files

Oct 18, 2019

Sarah Burnett is EVP at Everest Group with a focus on digital systems, AI and automation. She is the chair of BCS (British Computer Society) Women, she founded the BCS AI Accelerator, and she is a tech mentor at Durham university helping women into careers in IT.

Sarah recently published a research paper title the PEAK...

Oct 11, 2019

Vit Horky is the founder of Brand Embassy, which was recently sold to NICE InContact, where he is the Senior Director of Digital Experience. Based in Prague, in the Czech Republic Vit is an author (Check the January episode about his book) and expert on CX.

This episode was recorded in person in São Paulo - Vit...

Oct 4, 2019

Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that aims to focus on value creation rather than just cost reduction - as we know this is quite different from the usual pitch a customer service supplier makes.

Nicola wrote a recent blog on LinkedIn...

Sep 27, 2019


Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa.

Knowledge Executive recently conducted research on behalf of the CX Blockchain Institute - featured here last week. In this episode, Mark talks about the new research and how CX executives can use blockchain.

Sep 20, 2019

Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX can benefit from the use of blockchain.

Shelli is based in Las Vegas. In the podcast she explains how blockchain can be a game changer for CX.