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CX Files

Feb 15, 2019

Atul Vashistha, is the Chairman and CEO of Neo Group. Neo Group was founded in 1999 and is a US-based consulting and advisory firm focused on global services and sourcing. Atul has written three books about globalisation and sourcing and he is on the US Department of Defense Business Board - an advisory body...

Feb 8, 2019

Steve Morrell is the Managing Director of ContactBabel. ContactBabel is an industry analyst firm, which studies the global contact centre and customer engagement industries. They recently published the 18th annual edition of their contact centre decision makers guide, which analyses the customer service industry with...

Feb 1, 2019

Patrick O’ Brien is the UK research director at Global Data Retail and has a long career researching retail trends in the UK and across Europe. Global Data publishes over 15,000 reports and forecasts a year analysing 500,000 companies in 80 different countries.

In the podcast, Patrick explains his thoughts on retail...

Jan 25, 2019

Loren Moss is the founder of Unido Digital, based in Medellín, Colombia. He is a CX analyst with expert knowledge of FinTech and Intelligent Automation.

In this interview, Loren and I spoke about CX channels and their connection to customer demographics.

Jan 18, 2019

Vit Horky is the co-founder and CEO of Brand Embassy, based in Prague. Brand Embassy is focused on helping companies move to digital customer service. He recently published a book titled 'Customer Service in the Transhuman Age' and this podcast is focused on learning more about the book... Where is CX going in 2019 -...